SHIPPING & RETURN POLICY

Shipping Policy

 

Shipping Time -- Lead time is for production of goods exclusive of shipping.  We ship white glove, blanket wrap offering full service delivery.  Due to extraordinary disruptions with most shipping delivery companies transit times can take up to 4 - 6 weeks - normal shipping is approx 15- 20 business days; we can not control the shipping process once the furniture is picked up by the carrier.  Delays may include weather, remote locations or transfers to last mile delivery service.

Due to unprecedented rates hikes we will have to get quotes on all orders. Shipping quotes are only good for 15 days and might change prior to shipping.  Shipping prices are generated automatically, but may not apply.  Remote or difficult to access areas will have additional charges; you will be notified of any additional freight charged by the shipper for your approval.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Mortise & Tenon or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

**Currently we can't offer any Free Shipping **

-- Please note 'Free Shipping' applies only to "ship to" addresses within the continental United States. Mortise & Tenon reserves the right to add shipping to an invoice at any time. 

 

RETURNS

We accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. 

"Floor Model"  are final sales and may not be returned or refunded.  Items may have small surface scratches or dings  

All pieces are made to order and not refundable.

Damaged items must be noted at time of delivery with shipper and rejected at time of delivery or separate pick up charge may apply for return.

** For all small home accessory/decor items **

All the vendors we represent on our site have been featured at one of our retail furniture stores and make top quality product; however, if for any reason you are unsatisfied with your purchase, we are happy to offer a refund, credit or exchange within 15 days of receipt of product that is shipped Fed Ex or UPS.  Simply email mtla@mortiseandtenon.com or call us within 15 days of receipt to be given a Return Merchandise Authorization (RMA) Number.  No return can be accepted without an RMA.  Once the product has been inspected by Mortise & Tenon, and deemed in original resalable condition, the return or exchange will be processedimmediately.  You can expect to see your refund credit within 5 business days.  Customers are responsible for return shipping fee as well as a 30% restocking fee, and we strongly urge having the shipment insured.  All items must be shipped back in the original packaging materials.  Credits cannot be issued for returned product that is damaged.

 All  items must be returned in their original, unworn an unused condition enclosed in the original packaging for refund or exchange.  With furniture purchases, (White Glove Delivery) in the event you have instructed the shipping company to remove packaging debris when furniture has been delivered, a repackaging fee will be incurred in order to safely return the item.  You may also request to keep original packaging materials to avoid any repackaging fees at time of delivery.  Packaging material must be kept intact in order to reuse.

 Once the product has been inspected, by Mortise & Tenon and/or manufacturer and deemed in original, resalable condition,  free from dirt and debris, (including pet dander and stains) the return or exchange will be processed immediately.  You can expect to see your refund credit within 5 business days.  Customers are responsible for return shipping fees, 20% restocking charge and if applicable for furniture, repackaging charges. You must have your return shipments insured.  All items must be shipped in the original packaging materials.  Credits cannot be issued for returned product that is damaged.  In the event an item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply.

Refusal of a shipment, without notifying the shipper and Mortise & Tenon, will incure a 35% restocking fee plus shipping charges both ways.

*** All monitors and smart devices display colors slightly differently pertaining to fabrics and finishes ***  

We strongly recommend ordering a swatch or sample for a better representation.  Fabric cuttings are complimentary and wood finishes are $35.00 each which will  be credited back if an order is placed for one of our furniture designs once the samples are returned.

 

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We'd love to hear from you. Call us at 1-323-937-7654 and we'll be happy to answer any questions you have.

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