FAQS AND STUFF

Lots of questions:


Q: Do you carry the products featured on the site in your store?

A: Many of the items you see online are also available in our store and many items that aren't on the web site. Please come in to visit us whenever you are in Los Angeles. Click here for the address If you don't see something you're looking for on online, email us anytime at mtla@mortisetenon.com


Q: What guarantees do you offer on the products you carry?

A: We stand behind the quality of everything we sell. Each of our products carries a different guarantee depending on the manufacturer, but we take pride in taking care of customers so please email us at mtla@mortisetenon.com with questions or concerns.


Q: How do I learn more about a product that you show online?

A: If you would like more information on any of our products, please email us at mtla@mortisetenon.com or you can call us at 1-323-937-7654 during store hours.


Q: How often do you add items to your inventory?

A: We are constantly adding new products to our retail and online stores. The best way to stay abreast of new additions is to join our newsletter.


Q: I have lots of , can I call?

A: We love questions and since we build most of our products custom it's always good to give us a call  at 1-323-937-7654 during store hours.


Q: What are our store hours?

A: Monday to Friday 10am-6:30pm PST
Saturday 10am-6:30pm PST
Sunday 12pm-5pm PST


Q: I'm interested in seeing different wood samples or fabrics on an upholstered or wood items. 

A: We are happy to send you a cutting of the fabric(s) you're interested in. Please fill out the request a swatch form or call us during store hours and we will send the swatches to your home.


Q: Is my credit card information safe at Mortise & Tenon?

A: The security of your credit card and personal information is paramount to. We use Bank of America/First Data as our secure online payment gateway that encrypts your credit card details. If you have any trepidation, simply call us at 1-323-937-7654 during store hours and we will be happy to assist with your order.


Q: Is my personal information kept private?

A: We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. 

Our secure servers protect your information using advanced encryption techniques and firewall technology. 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. 

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Q: Can I place an order over the phone?

A: Yes, please call us at 1-323-937-7654 during store hours and we will be happy to take care of you.

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Q: What forms of payment do you accept for online purchases?

A: We accept Visa, MasterCard, Discover,American Express and Paypall. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

We also accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. 

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Q: Will I receive an order confirmation via email?

A: Yes, an email confirmation of your order will be sent to the email you've provided.

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Q: Can I make a change to my order once it has been placed?

A: If you would like to change your order, please email mtla@mortisetenon.com or call us at 1-323-937-7654 during store hours.


Q: Can I add items to my order after it is placed?

A: If you would like to change your order, please email mtla@mortisetenon.com or call us at 1-323-937-7654 during store hours.


Q: Will Mortise & Tenon ship to a Post Office Box?

A: We cannot ship to a Post Office Box for an order placed online, but please call us at 1-323-937-7654 during store hours and we will be happy to take care of your order.


Q: Can I cancel my order after it's been placed?

A: If, for any reason, you would like to cancel an order you have placed, please contact us during store hours immediately. As long as we have not shipped your items, we can cancel the order. If your order is a customized piece, we must be contacted within three business days so we can stop production. If a customized piece is cancelled after this time, there will be a 25% restocking fee assessed to your credit.


Q: What is your return policy?

A: We are confident that you will love what you purchase from Mortise & Tenon, but you can visit our returns section for details on how to return an item. Your happiness is our mission.


Q: How do I check the balance of my gift card?

A: To check the balance of your gift card gift card balance click here


Q: Will my store credit or gift card expire?

A: Store credits and gift cards never expire.


Q: Will all of my items arrive at the same time?

A: For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. If you have a question about the shipment process for your order, please give us a call at 1-323-937-7654 during store hours or send us an email with your order information.


Q: Are your prices online the same as in your store?

A: Yes.


Q: Do you have a trade program?

A: We offer a trade program to designers, decorators, architects, landscape designers, commercial developers and the hospitality industry. Please visit our To the Trade page for more information.


Q: Can I ship my order to multiple addresses?

A: Yes, shipping to multiple addresses can be selected during checkout.


Q: Can I return my custom ordered piece?

A: We do not accept returns of custom ordered pieces since we build each piece one at a time , specific to the clients requests.

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Q: Order Acceptance Policy

A: Our receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

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Q: Other Conditions

A: These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Q: Links
A:This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Q: Do we charge sales taxe
A: Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Q:  What happens if there is a typographical error
A: In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

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Q: Privacy on other web sites 

A: Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

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Q: Use of our images 

A: Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalty. 

 

 

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